Frequently Asked Questions
GETTING STARTED WITH WORKPLACE2GO
Getting Started with Workplace2go
How do I get started?
Simply click on one of our products listed under the Products tab, and then click on the red Try it Risk Free button. This will take you to our our catalog of applications where you can place your order for the services and number of subscriptions you would like. Within minutes of completing your order, you will receive email confirmation with log-in instructions, and in most cases you will be able to use your application right away.
What will I need to place my order?
You will need to provide company contact information, a valid email address to receive log-in instructions and valid credit card for payment.
What payment methods do you accept?
We accept Visa, MasterCard, American Express and Discover.
Do you require a contract?
There are no contracts or long-term commitments. Service will continue and you will continue to be billed for as long as you desire, while meeting the terms of use.
What if I want to cancel service?
Simply email support with your account information and the service(s) you wish to cancel. They will take care of the rest. We are unable to prorate or refund unused portions of monthly subscriptions.
Using Workplace2go
When will service be ready?
In most instances, the application will be ready to use immediately. Some applications, such as Exchange email with Outlook, will require a set-up process. Clear, written instructions are provided for all set up requirements.
How do I use the software?
You will receive log-in credentials and instructions at the email address you provide upon ordering. Point your web browser to Workplace2go.com from any internet-connected PC, click on 'log in' in the upper right and enter your name and password.
Will we need training?
Using your Workplace2go is very easy and requires no formal training. The web desktop is very straightforward – simply click where needed to gain access to your application, view information or manage your account.
I want to add users or applications.
Log in to your Workplace2go desktop. To add users, click on the My Company tab at the top of the screen, and follow the screen prompts. To add new services, click on the Marketplace tab to be directed to the full catalog of services offered.